The Frontline Management Program provides essential skills of supervision, team building, delegating and conflict resolution - an excellent induction program for newly promoted staff.
Module Outlines - Certificate IV in Frontline Management
Show leadership in the workplace (BSBMGT401A)
This unit describes the performance outcomes, skills and knowledge required to work with teams and individuals, their standard of conduct and the initiative they take in influencing others. At this level, work will normally be carried out within routine and non routine methods and procedures which require the exercise of some discretion and judgement.
Implement continuous improvement (BSBMGT403A)
This unit describes the performance outcomes, skills and knowledge required to implement the organisation's continuous improvement systems and processes. Particular emphasis is on using systems and strategies to actively encourage the team to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements.
Promote team effectiveness (BSBWOR402A)
This unit describes the performance outcomes, skills and knowledge required to promote teamwork. It involves developing team plans to meet expected outcomes, leading the work team, and proactively working with the management of the organisation.
Establish effective workplace relationships (BSBWOR401A)
This unit describes the performance outcomes, skills and knowledge required to collect, analyse and communicate information and to use that information to develop and maintain effective working relationships and networks, with particular regard to communication and representation.
Develop teams and individuals (BSBLED401A)
This unit describes the performance outcomes, skills and knowledge required to determine individual and team development needs and to facilitate the development of the workgroup.
Implement operational plan (BSBMGT402A)
This unit describes the performance outcomes, skills and knowledge required to implement the operational plan by monitoring and adjusting operational performance, producing short term plans for the department/section, planning and acquiring resources and providing reports on performance as required.
Manage projects (BSBPMG510A)
This unit describes the performance outcomes, skills and knowledge required to manage a straightforward project or a section of a larger project.
Monitor a safe workplace (BSBOHS407A)
This unit describes the performance outcomes, skills and knowledge required to implement and monitor the organisation's occupational health and safety (OHS) policies, procedures and programs in the relevant work area to meet legislative requirements.
Identify risk and apply risk management processes (BSBRSK401A)
This unit describes the performance outcomes, skills and knowledge required to identify risks and to apply established risk management processes to a subset of an organisation or project's operations that are within the person's own work responsibilities and area of operation.
Coordinate implementation of customer service strategies (BSBCUS401B)
This unit describes the performance outcomes, skills and knowledge required to advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback.
